Posts Tagged With: Customer service

When your best just isn’t good enough

Buckle up friends, I’m about to get really real…

Camp season 2015 has ended, and it was definitely one of the most challenging summers I’ve ever experienced. Pretty much everything that you can imagine could go wrong, did. From major registration system problems, to food orders not showing up, to camper issues, I had it all. Fortunately I had a really stellar team so we got through it all without the campers being any the wiser (and if I’m being honest the majority of the staff had no idea what issues I was dealing with ‘behind the scenes’.)

So I got back to the city on Saturday, and on Tuesday I popped in the office to stay hi and drop off some stuff before heading back to camp on Thursday to finish shutting down for the season.

My supervisor (the Executive Director of Programming for my organization – who manages her own program besides supporting me and my program) asked when I’d be back in the office next because we needed to chat about some stuff.
I didn’t like the sound of that, so I asked her if we could just talk now since I was already in her office.

(In hindsight, that was a really bad call, I was still so exhausted from the summer and not in a good place to be having any reflective, serious conversations)

She told me (in the nicest way possible, because she really is wonderful and one of my favourite humans) that there were some issues this summer that we needed to talk about, communication being the biggest one, and that our CEO had asked her to talk to me about it.

Cue record scratch sound.

Ulgh. Continue reading

Categories: Administration, If I Could Do It Over... | Tags: , , , , , , | 2 Comments

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